Customer Relations Officer - Call Centre External)

Job Vacancy – Customer Relations Officer (Call Centre – External)

Reporting directly to the Business Operations Supervisor

Job Scope:

  • Attending to inbound calls
  • Attending to call back requests from customers
  • Ensure follow up on cases escalated
  • Filing of claims for customer
  • Concession card related matters
  • Perform simple investigation for cases
  • Attending to emails enquiry when necessary
  • Other ad hoc duties as assigned by Team Leaders or Supervisors


  • Min Diploma holders, Fresh grad with relevant educational qualifications welcomed
  • Previous experience in call centre highly preferred
  • Team player with good interpersonal and communications skills
  • Self-motivated and able to work independently with minimal supervision
  • Mandarin speaking

Remuneration and Other Details:

  • Salary Range: S$1400 - S$1900
  • Monthly transport allowance of S$100
  • AWS + 2.0 VB (average payout for last 2 years)
  • Comprehensive benefits
  • Working Location: Tanjong Pagar
  • Work Week: 5 Days Shift work (2 Days Off) required to work on weekends.  Off on PH
  • Working Hours: 8.00am – 5.30pm / 8.30am – 6.00pm

Apply by submitting the form below:

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Hung Chau (Singapore) Pte Ltd
EA Lic: 05C3992